Refund and Return Policy

Original Art and Limited Edition Prints

  

ShintaraRose Art is committed to ensuring the 100% satisfaction to buyers! That's why once you’ve receive an original artwork or limited-edition print, I will give you seven (7) days to decide whether you’d like to keep that artwork or return it for a refund. You may return any eligible artwork (i.e. artwork that is not one of the Final Sale items, listed below), provided that it is returned to the artist in its original condition and packaging.

The 7-Day money-back guarantee is NOT applicable to the following final sale items:

  • Framed/Matted Open Edition   Prints
  • Special Collection Works

Limited Edition Print Return Policy
 

From the time you receive your limited-edition print, you have seven (7) days to return your order for a refund, provided that it isn’t a final sale item (see below these step-by-step instructions for a list of final sale items).
 

NOTE: Original Art and limited-edition prints are eligible for our 7-Day return policy. Limited edition prints are considered final sale items.
 

Step 1 – Please call +61 0754295014 between the hours of 9:00 AM – 5:00 PM AEST (Monday through Friday) or email sabine@shintararose.com.au within seven (7) days of your merchandise delivery date.
 

Step 2 – On the return portion of the packing slip, indicate the return reason from the options provided.
 

Step 3 – Repackage the Original work or print, making sure to include:

  • Your order number and contact information
  • The return portion of your original packing slip
  • Address the package to:

ShintaraRose Art

3 Eltham Place, Sandstone Point Qld 4511
 

Step 4 – Ship your return package using a traceable shipping method and email the shipping details (including tracking number) to sabine@shintararose.com.au.
 

ShintaraRose Art is not responsible for undelivered returns. ShintaraRose Art will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 3-7 business days of your merchandise return.

Final Sale Items

ShintaraRose Art 7-Day money-back guarantee is NOT applicable to the following final sale items:

  • Framed/Matted open edition      prints
  • Special Collection works

 What to Do if the Print Arrives Damaged 

Step 1 – Please call +61 0754295014 between the hours of (9:00 AM – 5:00 PM AEST Monday through Friday) or email sabine@shintararose.com.au within seven (7) days of your merchandise delivery date.
 

Step 2 - Take photos of the damaged print and the packaging and email the photographs to sabine@shintararose.com.au.
 

Step 3 - After reviewing the photographs, ShintaraRose Art will ship a replacement print for your damaged purchase

Thanks for shopping at ShintaraRose Art. 

PLEASE NOTE: Please refer to Return and Refund Policies when shopping ShintaraRose Art at ShopVida, Zazzle, CafePress, Saatchi Art, BlueThumb Art Gallery and ArtPal.